WhatsApp Business API · South Africa
WhatsApp Growth Platform for South African Businesses
Turn WhatsApp into a sales and support channel with team inbox, broadcasts, chatbot flows, ecommerce automation, and Click-to-WhatsApp lead capture.
"Hi, I'd like to know more about your offer."
Assigned to Sales · 2s ago
Trusted globally
Trusted by businesses in South Africa and worldwide
Global WhatsApp automation trusted by growing businesses — from South Africa to the rest of the world.
Brand logos are shown as WATI platform trust references. C2SMS is a WATI Affiliate Partner and Official Meta Business Partner.
Use cases
Built for how South Africa businesses really sell
WhatsApp customer support
Handle enquiries, complaints and after-sales support from one shared inbox with smart routing to the right agent or department.
Order updates
Send automatic order confirmations, dispatch alerts and delivery updates to keep SA shoppers informed and reduce WISMO calls.
Appointment reminders
Reduce no-shows with automated reminder messages for clinics, salons, consultancies and service businesses.
Education enquiries
Qualify prospective students, share course info and book campus tours via WhatsApp chatbot flows.
Retail promotions
Broadcast approved sale alerts, new arrivals and loyalty offers to your opted-in customer base across South Africa.
Service bookings
Let customers book repairs, consultations and home services via WhatsApp — with instant confirmations and calendar sync.
What you get
Everything you need to run WhatsApp like a real channel
From the first ad click to a repeat order — one platform for sales, support and automation.
Team Inbox for support teams
Give your sales and support teams a shared WhatsApp number with chat routing, internal notes and collision detection — perfect for multichannel SA businesses.
Broadcasts for promotions and updates
Send approved promotional and service templates to opted-in audiences across Johannesburg, Cape Town, Durban and Pretoria.
Chatbot flows to qualify leads
Automate FAQs, lead qualification and appointment bookings with no-code WhatsApp flows that hand off to your team when ready.
Ecommerce automations
Recover abandoned carts, confirm orders, send delivery updates and handle returns — built for SA ecommerce and retail.
Click-to-WhatsApp campaigns
Turn Meta ads into live conversations. Capture leads from Click-to-WhatsApp ads straight into your inbox with auto-qualification.
Analytics and reporting
Track agent productivity, broadcast delivery, lead sources and revenue from WhatsApp in one real-time dashboard.
One WhatsApp number, your whole South African team
Route chats, leave private notes and resolve conversations faster — built for retailers, ecommerce stores, clinics, education providers and service businesses in Johannesburg, Cape Town, Durban and Pretoria.
- Approved templates & opt-in flows
- Verified business profile
- Real-time delivery analytics
Broadcasts that drive real engagement
Send approved templates to your opted-in customers, schedule across time zones and measure clicks, replies and conversions — perfect for retail chains and D2C brands.
- Approved templates & opt-in flows
- Verified business profile
- Real-time delivery analytics
Automations for SA ecommerce and services
Plug into Shopify, WooCommerce, Zoho, HubSpot or Google Sheets — recover carts, confirm orders, notify shoppers and sync customer data automatically.
- Approved templates & opt-in flows
- Verified business profile
- Real-time delivery analytics
Integrations
Connect your CRM, store and automation stack
No developer required — plug Zoho, Shopify, HubSpot, Google Sheets and more into your WhatsApp workflow.
Awards & Reviews
Loved by customers. Recognized by experts.
WATI is recognized across the leading software review platforms — G2, Capterra, Trustpilot, Shopify and Product Hunt.
G2
Spring 2026 Leader
G2 · Spring 2026
G2
Spring 2026 Easiest To Use
G2 · Spring 2026
G2
Spring 2026 Easiest Setup
G2 · Spring 2026
G2
Spring 2026 Regional Leader
G2 · Spring 2026
G2
Verified reviews
Trustpilot
Verified reviews
Shopify
Verified reviews
Capterra
Verified reviews
Product Hunt
Verified reviews
Awards and reviews reflect the WATI platform. C2SMS is an official WATI Affiliate Partner.
Frequently asked questions
Ready to grow your South African business on WhatsApp?
Start your WATI free trial today and bring your team, customers and orders into one powerful WhatsApp inbox.
Trusted by retail chains, ecommerce stores, clinics, education providers and service businesses across South Africa.